We (TPC Digital Solutions Ltd) are committed to protecting your privacy and promise to collect, process and share your data safely and securely when you use our app or website.
We at all times remain compliant with the Data Protection Act 2008 and the EU General Data Protection Regulations (GDPR)
Transparency – We will always tell you what data we’re collecting about you and how we use it. We only share your data with trusted partners and will never sell your data.
Secure – We are committed to always follow industry best practices to ensure your data is stored safely and securely. We protect the confidentiality, accuracy and availability of the information we collect about you.
Control – We will always give you control over the marketing you receive from us. You can choose the types of messages you receive and whether you want to stop receiving marketing communications.
Information we collect about you
In the table below, we set out all of the ways we use your personal data, and why. We have also identified what our legitimate interests are where appropriate.
It is sometimes necessary for us to process your personal data in order to enter into a contract with you, or to satisfy a contractual requirement (referred to as ‘performance of a contract with you’ below), or to comply with a statutory requirement. In those circumstances, if you do not provide the personal data we require, we will be unable to provide our products or other services to you.
|How we use your personal data||Why we use your personal data|
We use your personal and contact information to register you as a customer.
We collect financial information if you register payment card information to your account.
|Necessary for the performance of a contract with you.|
|Providing goods or services||We use the personal and contact information provided by you and the transaction details about your purchases, to provide our products and other services to you.||Necessary for the performance of a contract with you.|
|Managing your account||We use your personal and contact information, financial information, and transaction details about your purchases, to manage your account and to contact you if required.||Necessary for the performance of a contract with you.|
|Communicating with you||
We use the personal and contact information provided by you, copies of your communications with us and, in some circumstances, transaction details, to manage our relationship with you. For example:
Necessary to comply with a legal obligation.Necessary for our legitimate interests (to keep our records updated ).
|Staff training||We use copies of your communications with us in order to train our staff.||Necessary for our legitimate interests (to ensure that we are able to provide the best service to you).|
We may use the personal and contact information you have provided to ask you to take part in market research or a survey.
We also use the results of any surveys or market research that you undertake to improve our website or our service.
|Necessary for our legitimate interests (to assess and improve our products, service and business).|
|Technical issues||If you contact us about an issue, we may use technical information, and personal and contact information to administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).||Necessary for our legitimate interests (For running our company, the provision of administration and IT services, security and fraud prevention). Necessary to comply with a legal obligation.|
|Analytics||We use information about your use of our website and technical information, to optimise our service and to improve our website, services, direct marketing, customer relationships and experiences.||Necessary for our legitimate interests (to measure the interactions with our website, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).|
|Regulatory compliance||We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the website or technical information, to enable us to comply with our legal and regulatory obligations.||Necessary to comply with a legal obligation.|
|Fraud prevention||We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the website or technical information in order to undertake analysis for the purposes of identifying and dealing with any fraud or fraudulent activity||
Necessary to comply with a legal obligation.Necessary for our legitimate interests (to ensure that transactions and interactions with us are not fraudulent).
|Queries||We may use your personal and contact information, financial information, information about any transaction between you and us, information about your use of the app or website, or technical information for the purpose of dealing with any request, complaint or query from you.||
Necessary to comply with a legal obligation.Necessary for our legitimate interests (to respond to you and to deal with any request you may have).
We sometimes share the data we collect from you with the following trusted third parties:
We have put various measures in place to protect your personal data:
Your personal data may be processed outside the European Economic Area (EEA) – including by staff operating outside the EEA who work for one of our third parties mentioned. That includes market research or survey providers and email marketing services, for the purposes of processing any payments that you may make to us, communicating with customers.
Where your personal data is transferred outside of the EEA, we require that appropriate safeguards are in place. To find out more about the appropriate safeguards that we have in place, please contact us.
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
At the end of that retention period, your data will either be deleted or anonymised (so that it can no longer be associated with you) for research or statistical purposes.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances you may be entitled to ask us to delete your data: see ‘Your rights’ below for further information.
You have the right:
By post to:
Data Protection Officer
TPC Digital Solutions Ltd
20 Harriott Drive
Heathcote Industrial Estate
By email to: firstname.lastname@example.org
In order to request a copy of the personal data that TPC holds about you, please send your request in writing to the Data Protection Officer at the above address. To enable us to verify your identity and process your request, you must include all of the following information and documentation with your request:
If you are unhappy with our processing of your personal data, you have the right to complain to the Information Commissioner’s Office (ICO) at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/. We would, however, appreciate the chance to deal with any concerns before you approach the ICO, so please contact the Data Protection Officer by email in the first instance.